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Premium Support and Maintenance

For customers whose business demands require very high availability and expedited fault resolution in the U.S. and selected locations overseas, Vicom will provide Premium Support and Maintenance under one or three-year agreements, subject to coverage availability. With Premium Product Maintenance and Support, customers receive:

  • 24x7x365 telephone call response and problem resolution
    Customers can receive level 1 through level 3 technical support on a round-the-clock basis. This means that Vicom will open an incident report, collect configuration detail and incident data and start troubleshooting. The incident will be escalated to Engineering where it is determined that corrective action is required at the software, hardware component or system level.
  • Email notification of code revisions
    Customers who subscribe to Vicom's Premium product maintenance and support will receive pro-active email notification of software and microcode revisions to ensure they can update without delay and continue to receive maximum value from their investment in Vicom products.

Questions and Ordering Information

Please consult the Contact Us page for sales and support contact information.